Terms and Conditions

Sales terms:

All terms are subject to change without notice.

Merchandise returned for refund:

• All products are covered by a 30 day money back guarantee, less any shipping and handling charges.
• Returned items must be in near new condition, any abuse, heavy wear, tampering, missing parts, etc. will be subject a restock fee of 15% to 40% depending on severity of damage or wear to the item.
• Refund policy DOES NOT apply to purchases made from other resellers, even if the item was shipped from MobileBlackBox.com. We only offer refunds on purchases made from MobileBlackBox.com website.
• Buyer is responsible for paying any return shipping costs. All COD and freight collect shipments will be refused.
• Buyer must request RMA within 30 day of receipt of the product. All RMA issued units must be used within 10 days of issue, all RMAs are void after 10 days of issue.
• Any return shipping/insurance fees are non-refundable.
• Return RMAs must be requested by the buyer within the specified time stated above.
• Buyer must contact support for an RMA number to be issued prior to returning any product for repair/replacement/refund.
• When returning an item for refund, buyer must include all items in resalable condition including: All hardware, all product packaging material, manual(s), cable(s), free bonus gift items, etc.

Warranty:

• All products are covered by a 90 day warranty against manufacturing defects.
• Anyone interfacing any of our products to their own equipment and causing any failure of any device does so at their own risk. If you are unsure please contact support.
• Product warranty will be void if product has been opened, tampered with, altered, modified, water damaged or abused in any way.
• If an item is returned for warranty service and found to be non-defective, a $10.00 fee will be charged for diagnostic service and return shipping. The fee must be paid by the buyer prior to return shipping of the unit.
• The buyer is responsible for checking available local frequencies, environmental conditions and local regulations for compliance prior to purchasing a Mobile Black Box FM transmitter product.
• MobileBlackBox.com or its parent company are not responsible for illegal use(s) of the products purchased by anyone.

Merchandise returned for warranty service:

• Merchandise returned for service/repair must be given an RMA number, please email technical support for your RMA number.
• Any merchandise received by MobileBlackBox.com without proper RMA number printed on the outside of the box will be refused.
• Any charges incurred by MobileBlackBox.com such as the buyer sending a non-authorized repair or return will be billed back to the buyer. There are certain guidelines for returning goods and we must verify these with you as not to incur extra charges.
• Any abuse of the product by the buyer such as: water damage, product tampering, modifying, etc. are NOT covered by the warranty and will void the product warranty.
• Repaired/serviced goods are shipped back to the buyer free of charge but the buyer is responsible for the charges to send the product to us for repair. Please send warranty/return item back to us using a delivery confirmation signature service or insurance service . MobileBlackBox.com will NOT be held responsible for items lost or damaged during shipping transit.
• If an item is returned for warranty service and found to be non-defective a $10.00 return shipping fee would be charged to you (the buyer) and must be paid before item is returned to back to you.

Out of stock items:

• If an item ordered becomes temporarily out of stock (7 or more days) or becomes discontinued, a similar or better item will be shipped in place of the item ordered or a refund is issued.

Bonus items:

• MobileBlackBox.com will offer bonus gift products/accessories with the purchase of certain products. These bonus items can vary and are subject to change without notice.

Resellers:

• We are not responsible for the action of our resellers, if you've experienced problems dealing with a authorized reseller please email us and let us know about the problem you are having and we will try to assist you in resolving the matter.

Shipping:

• All items are shipped within 24-72 hours of order, unless unforeseen matters arise.
• Pre-ordered items will be shipped on or about the estimated shipping date shown in the product description page. Pre-order item shipping dates are subject to change, all changes will be updated on the product description page or contact sales department for updates.

Insurance:

• Packages sent to USA destination will be via USPS non-insured with signature confirmation service.
• Packages sent to foreign countries (outside of U.S.A.) are NOT insured and are NOT traceable. International buyer may purchase the optional insurance (US$9.00) to protect against loss or damage. The insurance fee may, in some cases, include shipping upgrade.
• MobileBlackBox.com is NOT responsible for non-insured lost or damaged items shipped internationally.

Failure to any users equipment:

• MobileBlackBox.com will not be held responsible for any damage caused to your equipment. MobileBlackBox.com can NOT be held responsible for any misuse or illegal use of any device or product.

Regulatory compliance:

• MobileBlackBox.com does not advertise it's products as FCC compliant or approved. All products are sold or experimental or hobby purposes.
• User is responsible for checking local laws/regulation and to make sure product purchased complies with particular usage. Otherwise, they should not proceed with purchase and/or return product already purchased within 30 days for a full refund, less S&H charge.
• MobileBlackBox.com or its parent company are not responsible for illegal use(s) of its products purchased by anyone.